|Helping You Stay Safer at Home
As an essential service provider, we’re working around the clock to make sure you have the water and power services you need to help you stay Safer at Home. We’re committed to helping you during this challenging time, while also protecting our dedicated employees so that they can keep the power and water flowing 24/7.
Your Tap Water is Safe to Drink
The water at your tap continues to be of the highest quality and is 100-percent safe to drink. Our treatment processes are specifically designed to protect you from all viruses and harmful bacteria. There is no threat to your public drinking water supply and no need to stock-up on bottled water.
Trouble Paying Your Bill? We Can Help
We are temporarily suspending service disconnections for non-payment during this public health crisis. If you receive a disconnect notice in the mail, please disregard it. Your water and electric service will not be shut off.
If you are having trouble paying your bill, payment plans are available at www.ladwp.com/financialassistance or by calling 1-800-DIAL-DWP. Other financial assistance programs are also available, including a Low-Income Discount Program for qualifying customers
Beware of Scammers
Unfortunately, there are people taking advantage of the COVID-19 response. Scammers claiming to be LADWP are threatening to shut off your water and power services if they do not receive payment immediately over the phone. Do not fall for this scam. We have temporarily suspended disconnections and we DO NOT request payment of any kind over the phone. If you suspect something isn’t right on the other end of the phone, hang up and call us at 1-800-DIAL-DWP.
Customer Service Centers Closed
Our Customer Service Centers are currently CLOSED to help prevent the spread of COVID-19 (Coronavirus). You may continue to pay your bills online, by mail, by phone or by using the payment drop box at one of our Customer Service Centers. If you haven’t already, sign up for online account access at www.ladwp.com.
In-Person Program Visits Suspended
We have temporarily put on hold all in-person visits for our residential and commercial customer programs. However, we are still conducting new business applications over the phone. As essential city workers, you may see our staff in the field continuing to repair essential infrastructure and read meters.
You may see our crews in the streets. We’re focusing on the most necessary work to keep the power and water flowing to your homes and businesses. While most of our work can be done without interruptions to electric service, some critical reliability work may require temporary planned power outages. These temporary outages are necessary to help prevent longer unplanned outages. If work in your neighborhood requires a scheduled outage, we’ll notify you in advance. We understand these temporary outages can be an inconvenience and appreciate your patience as we #PowerOnTogether.
As the COVID-19 response continues to evolve, we will continue to keep you informed of what we’re doing to help you stay Safer at Home. We’re in this together and we are here to help you manage your utility bill during the COVID-19 pandemic.
Your LADWP Customer Service Team